//To process an order, particularly in an international environment there are many parties which need to communicate and coordinate amongst and a single missed date can throw everything off. Therefore it is vital that customers stay streamlined and right on top of payments and related issues. Chinese vendors are notoriously impatient and need to be paid promptly. At times warehouse space can be tight especially during busy seasons and its difficult for vendors to hold sold goods in the warehouse for anything more then a very short amount of time, and when it drags on, even for a short amount of time, we get hit with storage fees and late charges. Regarding payment, the issue for us is timing and standard operating procedure, rather then trust.// ===== Banking & Payments ===== Unless specifically noted otherwise, all statements are in **Chinese RMB**. To convert to your currency use the Bank of China **current days rate,** available online at: http://www.icbc.com.cn/e_other/quotation.jsp * [[billing:payments |payments and banking]] Instructions on how to make payment including our bank account details. * [[billing:deposits |Paying Deposits]] Information about order deposits. Pre-paid deposits are required for all products or services. * When do need to make my payments? * [[billing:collections:]] What happens if I don't pay for goods or services I have received. \\ \\ \\ \\ ===== Paperwork & Billing ===== * [[billing:statements]] Reading & understanding your billing statement * [[billing:sales_order_and_invoice]] Understanding your sales orders and invoices. \\ \\ ===== Special Circumstances ===== * [[billing:cancelations]] What items can be cancelled from your order and how to do so. * [[damage_and_claims]] What to do when things go wrong. * [[logistical:left_goods:]] Handling Left items/Remained goods * [[collections|non-payment/late payment]] Should you refuse to make payment on received goods or services, we will proceed as follows. * [[billing:upcharges]] \\ \\ ===== Mailing Address ===== antique-chinese-furniture.com - ACF China Furnishings\\ 北京市朝阳区建国路93号万达广场8号2701 邮编：100022\\ 电话：010-58204641, 58204642, 58204643\\ 传真：010-58204640\\ antique-chinese-furniture.com - ACF China Furnishings\\ Wanda Plaza, Room 2701, No. 93 Jianguo Rd. Beijing, China 100022\\ Tel：010-58204641, 58204642, 58204643\\ Fax：010-58204640\\ \\ \\ ====== More Questions ====== **Can you take a letter of credit (L/C) as payment?** Unless your order is with a single vendor who will accept payment when the order is completed, we cannot accept L/C\’s due to our need to purchase items as your order is being assembled. **How do I read my statement** Complete details on how to understand your statement are located here at [[:billing/statements |billing > statements]]