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**Welcome to ACF China's Wiki**

//The will serve as a repository of FAQ files, information, and datasheets. For those new to the industry, we hope this will provide a bit of a user manual for how things work. And for experienced customers this will discuss guidelines, issues and procedures in a candid and open manner.//
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====== Specialized Services ======

**What premium services can ACF offer me?**

  * [[Services:services | Wholesalers & Resellers]] Optimized Packing ensures there is no wasted space in your containers.
  * [[Services:services | Shops & Retailers]] Mixed Containers & Co-packing will give you the broadest range of product.
  * [[Services:services | Interior Designers]] Learn about our Custom Design services and other forms of custom work.
  * [[Services:services | more....]]

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====== How to Order ======

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**How do I buy products through ACF? How does the process work?**
Our comprehensive "how to buy" section will answer all your specific questions about:

  * [[Buy:start |Selecting Products]] How do I select the actual products?
  * [[Buy:start |Minimum Quantities]]: Is there a minimum order requirement? 
  * [[Buy:start |Lead Times]]: How long will it take to execute my order?
  * [[Buy:start |Pricing]] What is are the typical cost & other fees per container? 
  * [[Buy:start |Shipping & Delivery]] Where do you currently ship? How do you pack orders?
  * [[Buy:start |Payment]] How do I pay for my order? Do you offer credit terms?

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====== Customer Service Center ======

**A) Website & Online Questions**

This section discusses how to use our our **on-line catalogue**, **online-order**, **photo galleries,** **My online account,**and other computer technologies. Questions such as "How do I use My account/ My gallery / my on-line order?" "how do I check the status of my order?" what if I cannot log-in?" and "how to locate an item in my order?" are all answered here. 

   * [[online: | on line catalogue/order]]
   * [[online: | photo galleries]]
   * [[online: | more...]]

**B) Billing & Payment Questions** 

Please see our online __Billing & Payment Section__ for more info. This section answers common billing & payment questions such as "What is your banking details" and "Can I pay in Chinese RMB or just US dollars?”

  * [[Billing: | Sales orders & invoices]]
  * [[Billing: | Wire transfers]] 
  * [[Billing: | Account Statements]] 
  * [[Billing: | and more... ]] 

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====== General Questions ======

**I have some other questions which are not answered here.**

Our general FAQ file may help covering topics such as:

  * [[:Materials:general_faq | Can I be your exclusive agent in my area?]]
  * [[:Materials:general_faq | I like your products, but how do I know there are going to sell in my market?]]
  * [[:Materials:general_faq | Other Frequently Asked Questions...]]
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====== Doing Business in China ======

**I have heard stories about problems doing business in China. Is it really that bad?**

Some have likened doing business in China to guerrilla warfare. We agree. So here we provide some extra information, insights and advice on China business, which we have compiled from [[business:business | various sources in and around China. ]]


**ACF Internal Only**

  * [[Internal:index]]
  * [[Internal:start]]
  * [[Internal:Previous_index]]