Cancellations Policy
It is the customers responsibility to be very clear in confirming and cancelling items. If you would like to cancel a service or item for any reason whatsoever, please do so on paper. Verbal cancellations are best avoided and ACF will not take responsibility for any cancellations which we received verbally and not processed accordingly.
In progress orders
In-progress orders cannot be canceled. An in-progress order is any order in which the initial deposit has already been place and accepted by ACF and with an assigned billing code and job number. At this point in the process, there is already a significant amount of money with a vendor(s. Many items will already be in process. This is especially true of custom or build-to-spec items. Cancellations can also only occur at the initial of a job or order.
Please also understand even a single cancellation requires numerous documents and paperwork's to be updated - a time consuming process.
Per Individual Item
For established ACF network vendors cancellations may be possible though generally this must occur within the first 48 hours of the item being initially confirmed. When we ask vendors to hold product for us, we expect them to do so. Consequently with primary vendors, we in turn have formalized cancellation agreements in place in which we are obligated to pay a significant fee if we can cancel a specific item(s) outside of the agreed time period.
Products confirmed and paid-for on site as in the case of markets cannot be canceled.
Services
Services already performed such as sourcing, packing, photography or inspections cannot be canceled.
Charges & Fees
- For ready made products (non-custom) if an item must be canceled outside of the standard time frame, we will handle each request on a case by case basis. A cancellation fee of 5 to 25% of the items value will be levied depending on the vendor and product type.
- Any deposits placed on that item are non-refundable.
- Any and all charges related to cancellations such as repacking, restocking, transportation or banking are the responsibility of the customer.
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