Collections Policy

We at ACF believe that any agreement is as strong as is the word of the people entering into it. We work very hard to ensure that customers receive the highest level of service possible. In return, we expect customers to be prompt in sending payments. ACF takes collection very issues seriously. Should you refuse to make payment for goods or services rendered according to the terms of your written agreement, we will pursue the matter aggressively using all means possible. 1)

If there is some error, your payment terms present a problem with your accounting department’s pay periods, and/or you are unable to pay the amount due immediately, you must contact us immediately so that we can correct the situation and/or make suitable arrangements for prompt payment of this obligation. Creating artificial conditions by refusing to accept goods or attempting to secure goods at discounted prices by the delaying of payment cannot be accepted. Otherwise, 1st time late payments will require pre-payment of all future orders before work can be performed again.

A note about the industry

Late payment/non-payment is detrimental to ACF, its suppliers and the home furnishings industry at large. ACF will not damage vendor relationships as a result of a single customer's late payment/non-payment. If a customer refuses to pay for goods/services received, it is likely they soon not be paying someone elsewhere. This in turn, makes it even more difficult for others working in the industry. ACF does maintain contact with relevant associations and will notify them in writing of your non-payment along with your complete personal & business details.

1. After 15 (fifteen) days past due, ACF will issue a written notice informing you of your accounts late status.
2. An ACF representative will also telephone you to verbally remind you of this status and request payment. 2)

At this time, should you wish to continue to work with ACF China in the future, ACF reserves the right to consider any prior credit agreements to be invalid and future products & services may require 50% upfront depost and remainder before goods are shipped/services performed.

1. After 30 (thirty) your account will be frozen with ACF. You will informed on paper of this change in status and no further goods or services shall be provided and/or released.
2. An ACF representative will also telephone you to arrange payment.
3. At this time, in order to bring your account back into good standing you would need to proceed as follows:
   • Remit your remaining open balance for goods received, within 7 working days.
   • Pay any remaining open fees such as cancellation fees for good canceled out of the grace period. 3)

Any remained goods contained in our warehouse, vendor warehouse, packing facilities or other locations will formally become property of ACF China and will be liquidated. For unpaid goods already received ACF will contact you to arrange pickup of the goods by our designated agent in your area.

1. ACF will notice suppliers in writing of your late status along with your contact details and any relevant information. ACF may also request their assistance in securing payment 4) Relevant contact details can include:
   • Billing, Mailing, Email & Website addresses
   • Copies of all Statements, Invoices etc
   • Any known logos, brands or visual images associated with your company, including copies of your namecard and other printed materials.
   • Banking details
   • Photos of your person.
   • Contact details of customers, known business partners and/or prior suppliers.
   • Detailed descriptions of the potential problems to look out for.

1. ACF will notify relevant credit agencies of your status with us including Dun & Bradstreet (http://www.dnb.com/). This may effect your credit rating.

Customers will be notified in writing of this and provided with a copy of the notice.

ACF will take some/or all of the following actions though we trust that this will not be necessary. We sincerely hope and expect that your payment be on its way so that we can clear the matter at once without resorting to such procedures and that there is no disruption to our business partnership. However, If it becomes clear that customer is maliciously refusing to pay for goods or services received, ACF will shift from its original focus of resolving the situation amicably.

ACF will hand your information over to individuals and groups with a specific interest, such as credit reporting agencies, banks, and other creditors. If the debt is known to be disputed by the debtor we will disclose this fact.

1. If you are located in the United States, we will take legal action against you. We do maintain legal representation in both the P.R. China and the united states. And if you regularly do business in China we will bring a lawsuit against you in P.R.C. court. Note that civil cases in China can quickly be deemed as criminal cases and you can be arrested and held personally liable should you return to China.
2. We will also formally notify Customs in your home country of any irregularities in your documentation according to the following process:

• We will conduct a careful review of your paperwork, shipping documents and other relevant documentation to ensure no mistakes have been made.
• Should we come across any details which were overlooked or mistakenly misrepresented, we will report those details to the customs and port authority in the receiving country in order for them to correct the mistakes.
• Customs may then pursue any irregularities separately. Should there be undeclared goods, counterfeit goods, trademarked items, misrepresented goods or controlled materials, or goods exported without the proper paper work you may be held liable for taxes or penalties.

1. We will also formally notify know ports of export of any potential irregularities to be aware of in the future concerning goods to your name and/or address.

In addition, ACF reserves the right to

1. Enlist the assistance of the China Maritime Arbitration Commission (CMAC): China is a member of the 1958 New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (the New York Convention).
2. We will file a formal complaint the Chinese Ministry of Foreign Commerce ( MOFCOM) and with the trade commission in your home country stating “fraud.”
3. We will file a complaint with the commerce section in the PRC Consulate in your home country.
4. ACF reserves the right to invoice you for interest on unpaid amounts, and/or to turn over for collection to a relevant collection agent.

Should ACF hand over your information to a third party including suppliers, we take no responsibility for any actions they may take including but not limited to:

1. Making consolidated and concerted effort to inform customers and/or competitors in you local of your account status including distributing this information and promoting it vigorously.
2. Creating printed materials and/or building a website for this purpose in which we provide them with the following informations:
   • Contact Details of business partners, prior suppliers
   • Copies of prior orders with detailed pricing summaries, statements, invoices etc
   • Designs, photos of any products or services previously ordered
   • Summaries of buying habits, ordering cycles etc.
   • Billing, Mailing, Email & Website addresses
   • Any known logos, brands or visual images associated with your company, including copies of your name card and other printed materials.
   • Photos of your person.
   • Contact details of other customers, known business partners and/or prior suppliers.
   • Detailed descriptions of the potential problems & business practices to look out for.