Welcome to ACF China's Wiki
The will serve as a repository of FAQ files, information, and datasheets. For those new to the industry, we hope this will provide a bit of a user manual for how things work. And for experienced customers this will discuss guidelines, issues and procedures in a candid and open manner.
Specialized Services
What premium services can ACF offer me?
- Wholesalers & Resellers Optimized Packing ensures there is no wasted space in your containers.
- Shops & Retailers Mixed Containers & Co-packing will give you the broadest range of product.
- Interior Designers Learn about our Custom Design services and other forms of custom work.
How to Order
How do I buy products through ACF? How does the process work? Our comprehensive “how to buy” section will answer all your specific questions about:
- Selecting Products How do I select the actual products?
- Minimum Quantities: Is there a minimum order requirement?
- Lead Times: How long will it take to execute my order?
- Pricing What is are the typical cost & other fees per container?
- Shipping & Delivery Where do you currently ship? How do you pack orders?
- Payment How do I pay for my order? Do you offer credit terms?
Customer Service Center
A) Website & Online Questions
This section discusses how to use our our on-line catalogue, online-order, photo galleries, My online account,and other computer technologies. Questions such as “How do I use My account/ My gallery / my on-line order?” “how do I check the status of my order?” what if I cannot log-in?” and “how to locate an item in my order?” are all answered here.
B) Billing & Payment Questions
Please see our online Billing & Payment Section for more info. This section answers common billing & payment questions such as “What is your banking details” and “Can I pay in Chinese RMB or just US dollars?”
General Questions
I have some other questions which are not answered here.
Our general FAQ file may help covering topics such as:
Doing Business in China
I have heard stories about problems doing business in China. Is it really that bad?
Some have likened doing business in China to guerrilla warfare. We agree. So here we provide some extra information, insights and advice on China business, which we have compiled from various sources in and around China.
ACF Internal Only
